Términos del servicio

Last Updated: April 11, 2025

1. Scope and Acceptance

Welcome to Buenatura. These Terms of Service (“Terms”) govern your access to and use of the Buenatura website (https://www.buenatura.org) and any services offered by Buenatura, Unipessoal Lda (“Buenatura”, “we”, “us”, or “our”). By accessing our website or engaging our services, you (“you” or “the customer”) acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Refund Policy, which are incorporated herein by reference. If you do not agree with any part of these Terms, you should not use our website or services.

No Account Required. Buenatura’s services and content are available without the need for user registration or account creation. However, you may be required to provide certain information (e.g. your name and contact details) when filling out inquiry forms or purchasing services. You agree to provide accurate and complete information and to update it as necessary so that it remains correct.

Eligibility. By using our site or services, you represent that you are at least 18 years old or the age of legal majority in your country of residence. If you are under 18, you may only use the site or services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

Updates to Terms. Buenatura may modify these Terms from time to time to reflect changes in laws, our services, or our business practices. We will post the revised Terms on this page with a new “Last Updated” date. It is your responsibility to review these Terms periodically. Your continued use of the website or services after any changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, please stop using the site and services.

2. Our Services and Responsibilities

Service Overview. Buenatura is a Portugal-based company providing strategic advisory and implementation management services. We specialize in consulting and operational services such as leadership workshops, project management implementations (e.g. Asana, Odoo, Yokoy, Shopify integrations), creative design services, and related business optimization solutions. All services we offer are described on our website under “Our Services” and associated pages. These descriptions are provided for informational purposes and to help you understand the scope of each service.

Accuracy of Information. We strive to ensure that all information on our site, including service descriptions, timelines, and pricing (if listed), is clear, accurate, and up-to-date. However, Buenatura makes no guarantee that the content on our website is error-free or complete. Service offerings, articles, and other materials are provided “as is” for general information and may be updated or corrected by us at any time. We reserve the right to modify or discontinue any service or feature described on the site without prior notice, but no such change will affect any ongoing service engagement that you have already paid for, except by mutual agreement or as required by law.

Provision of Services. When you purchase or engage a service from Buenatura, we commit to delivering it with reasonable skill and care, in accordance with the service description and any specific terms agreed upon (for example, in a separate contract or proposal). Our services are delivered either remotely or on-site as agreed, within the timeframe indicated or a reasonable time if none is specified. However, please note: consulting and advisory services by their nature depend on cooperation and information from the client. You acknowledge that any results or outcomes (such as operational improvements, business growth, etc.) may vary and cannot be guaranteed by Buenatura. We do not warrant that our services will achieve any particular outcome for your business, but we will use our best efforts and expertise in performing the services.

Your Responsibilities. In order for us to effectively deliver our services, you agree to:

  • Provide Necessary Information: You will supply all information, feedback, and access to personnel, systems, or facilities that we reasonably need to perform the services. Any information you provide must be truthful, accurate, and complete.

  • Timely Cooperation: You will respond to inquiries, review deliverables, and make decisions or approvals in a timely manner. Delays on your side may impact our ability to meet timelines, and in such cases we are not responsible for any resulting delay in service delivery.

  • Appropriate Use: You will use our advice, reports, or implemented systems in a lawful and responsible manner. It is your responsibility to follow any applicable instructions or guidelines we provide for using implemented tools or processes (for example, using a software we configured for you in accordance with its intended use and license terms).

  • Third-Party Costs: Unless otherwise agreed, you are responsible for any third-party fees or costs related to our service engagement (for example, subscription fees to software like Asana or Odoo, domain registration fees for websites, etc.). We will inform you of any such requirements in advance.

If you fail to meet the above obligations or any other material responsibility agreed between us, we may be unable to fully deliver the service or may incur additional work. In such cases, we reserve the right to adjust the delivery timeline or charge reasonable additional fees with prior notice, or in extreme cases, to suspend or terminate the service engagement (with a fair refund to you for any parts of the service not delivered, as appropriate and subject to the “Cancellation and Refunds” terms below).

3. Use of the Website and Intellectual Property

License to Use Site. We grant you a limited, revocable, non-exclusive, non-transferable license to access and make personal or internal business use of our website and its content solely for the purpose of learning about our services or engaging with us. All rights not expressly granted to you in these Terms are reserved by Buenatura. You agree not to exploit the website or any content for any unauthorized commercial purpose.

Buenatura Content. Unless otherwise indicated, all content on the Buenatura website – including text, graphics, logos, button icons, images, audio clips, videos, data compilations, software, and design – is the property of Buenatura, Unipessoal Lda or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. “Buenatura” and our associated logos and taglines are trademarks or service marks owned by us. You may not use our name or branding without our prior written consent except as necessary for legitimate reference (for example, discussing our services in a review or news article, provided such use is fair and not misleading).

Permitted and Prohibited Uses. You may electronically copy or print portions of the website for your personal use in evaluating our services. However, you must not:

  • Reproduce, redistribute, republish, download, display, post, or transmit any part of the site or its content in any form or by any means (including by scraping or crawling) except as expressly permitted by these Terms or with our written permission.

  • Use the website in any manner that could disable, overburden, damage, or impair it, or interfere with any other party’s use and enjoyment of the site. This includes introducing viruses or any other harmful or malicious code.

  • Attempt to gain unauthorized access to any portion of the site, other users’ data, or any systems or networks connected to the site, by hacking, password mining, or any other illegitimate means.

  • Use any automated means (such as bots, scrapers, or spiders) to access or collect information from the site without our permission.

  • Use the site or our content for any illegal or unauthorized purpose, or in violation of any applicable laws (including intellectual property laws and privacy laws).

Violation of these rules may result in immediate termination of your right to use our site and could also expose you to legal liability. Buenatura reserves the right to take appropriate legal action in response to unlawful or unauthorized usage of our website.

User Submissions. If we offer any features that allow you to submit or post content on our site (for example, a comment on a blog post or a testimonial), you agree that any content you provide is lawful, relevant, and free of offensive or infringing material. By submitting any content to our site, you grant Buenatura a worldwide, royalty-free right to use, reproduce, modify, and display that content as needed to operate the site or as described at the point of submission. You remain responsible for what you submit, and we reserve the right to remove any user-submitted content that violates these Terms or our policies. (Note: Currently, our site does not require user-generated content or public postings beyond contacting us; this clause applies if and when such features are added.)

4. Pricing and Payment

Prices for Services. Buenatura offers professional services (not physical goods) and pricing for these services may be provided on our website or communicated to you individually (for example, through a proposal or quote). All prices, fees, or rates for services will be specified in euros (EUR) unless stated otherwise. We make efforts to ensure that any prices listed on the site are correct and current. However, in cases of obvious error in a listed price, we reserve the right to correct it and will inform you of the mistake. If you have already attempted to order the service at the erroneous price, we will contact you and you will have the option to reconfirm at the correct price or cancel for a full refund.

Taxes. All prices are stated exclusive of any applicable taxes (such as VAT) unless explicitly indicated otherwise. As a Portuguese company, we will apply the appropriate VAT rate to services where required by law (for example, services to individuals in Portugal are subject to Portuguese VAT; services to customers in other EU countries may be zero-rated if the customer provides a valid VAT number, etc.). Any such taxes will be clearly itemized to you before you finalize a purchase or order. You are responsible for any other taxes or duties applicable in your jurisdiction as a result of the purchase (for instance, if you are an EU consumer in a member state, VAT is typically included; if you are outside the EU, you ensure compliance with any local tax obligations).

Payment Methods. We will inform you of the accepted payment methods when you are ordering a service. Payment is usually required before service delivery or as per an agreed schedule for long-term engagements. Our website may enable payments via secure third-party payment processors (such as credit card companies or online payment gateways). In some cases, we may issue an invoice and require payment via bank transfer or other means. You agree to pay all charges associated with your purchase, including any applicable taxes, and you authorize us or our payment processor to charge your chosen payment method for the total amount. If your payment method fails or is declined, we may suspend the service until payment is successfully processed. All billing information you provide to us must be truthful and accurate; providing false or fraudulent information is a breach of these Terms and may also expose you to legal liability.

Payment Security. Online payments on our site (if available) are processed through established third-party payment providers which comply with industry security standards (such as PCI-DSS for credit card processing). Buenatura itself does not collect or store your full payment card details. While we implement reasonable security measures, we cannot be responsible for the security of transactions processed via third-party platforms. Please review the terms and privacy policies of any third-party payment service you use to pay us. If you suspect an unauthorized transaction or security issue with a payment, please contact us immediately at the contact information provided below.

Price Changes. Buenatura reserves the right to change the fees or pricing for any of our services in the future. Any change in pricing will not affect services already purchased or under contract; new pricing will apply only to new orders or renewals going forward. If you have a recurring service or ongoing engagement, we will notify you in advance of any price change applicable to any future period, and you will have the opportunity to cancel the service if you do not agree to the new price.

5. Cancellations and Refunds

5.1 Statutory Right of Withdrawal (EU Consumers). If you are a consumer (an individual acting for purposes outside your trade, business, or profession) residing in the European Union, you have a legal right to withdraw from a service contract with Buenatura that is concluded at a distance (for example, if you purchase a service through our website or via email/phone, without in-person contact) within 14 days without giving any reason. The withdrawal period will expire 14 days from the day of the conclusion of the contract (e.g. 14 days from the date you receive an email confirmation of your order or agreement for the service). To exercise this right, you must inform us of your decision to withdraw before the 14-day period ends. You may do so by contacting us via email with a clear statement of cancellation. You may use the EU model withdrawal form, but it is not obligatory – an email or letter with your explicit request to cancel and details of your order is sufficient. If you validly withdraw from a service contract within the 14-day period, we will refund all payments received from you for that contract, within 14 days of receiving your withdrawal notice. The refund will be made to the same payment method you used for the initial transaction, unless we agree otherwise. Exceptions: If you requested that we begin performing the services during the 14-day withdrawal period, then to the extent services have been performed with your consent, you lose the right to withdraw for those services already fully performed. For any services partially performed as of the date of withdrawal, we may charge you proportionally for the services provided up to that point and deduct or invoice that amount (this is in accordance with EU consumer laws). By ordering a service from us, you acknowledge that if you ask us to start work within the withdrawal period, you will be responsible for costs of work performed if you later cancel.

5.2 Cancellation of Services (General Policy). In addition to any legal rights, Buenatura offers the following cancellation and refund policy for our services: If for any reason you wish to cancel a service you have purchased, please notify us as soon as possible at contact@buenatura.org (or another provided contact method). Cancellation requests will be reviewed case-by-case, and our policy is as follows:

  • Before Service Delivery: If you cancel before we have begun substantial performance of the service (for example, before a scheduled workshop has been delivered, or before we have started an implementation project), we will generally provide a full refund of any amounts paid, minus any non-recoverable costs we may have incurred (we will inform you of such costs if any, e.g., travel bookings made specifically for your engagement).

  • After Service Has Started: If you cancel after we have started providing the service but before completion, we may offer a partial refund reflecting the portion of the service that has not yet been delivered. We will act fairly in calculating any refund, taking into account work already done and resources allocated. For example, if you ordered a consulting package and decide to terminate early, we might retain payment for hours or deliverables already provided and refund the remainder.

  • After Service Completion: If a service has been fully delivered (or a training/workshop completed), typically we do not offer cancellations or refunds except as required by law or under our satisfaction guarantee (see below). Once you have received the full benefit of the service, the transaction is considered final. However, if you have concerns about the service delivered, please reach out to us – we are committed to client satisfaction and will try to address any issues in good faith.

5.3 “Satisfaction Guarantee” Refunds. Buenatura is dedicated to providing high-quality services. If you are not fully satisfied with a service delivered, you may request a partial refund or other remedy even outside the standard cancellation periods. To do so, you must contact us in writing (email is acceptable) at contact@buenatura.org within a reasonable time after the service was delivered (typically within 30 days) and explain the reasons you are not satisfied. We will review your request and at our discretion may offer a partial refund, discount, corrective service, or other resolution. This satisfaction guarantee is offered as a gesture of goodwill and does not limit your legal rights. The amount of any partial refund (if granted) will depend on the specific circumstances, such as the nature of the issue and the portion of the service outcomes that were achieved. Our goal is to work with you to reach a fair resolution. Please note that abuse of this policy (for example, making repeated or unfounded refund demands) may result in us declining to offer such goodwill accommodations in the future.

5.4 Refund Process. To request a refund or cancellation, please contact us via email or in writing with your order details (including your name, the service purchased, date of purchase, and the request you are making). We may require additional verification or information from you to process the request (for instance, to confirm your identity or banking details for refund if original payment method cannot be automatically refunded). Approved refunds will be processed as soon as possible, typically using the same payment method and channel you originally used. Please note that it may take several business days for the refunded amount to appear in your account, depending on banking processes and payment provider policies.

5.5 Exceptions and Non-Refundable Items. Certain services or situations may be non-refundable unless required by law. For example, if you purchased access to digital content (like downloadable materials) or once-off advisory sessions that have been delivered, you may not be entitled to a refund for those items. We will inform you in advance if any service you purchase is considered final sale or non-refundable. Nothing in this section affects your statutory rights as a consumer, including the right of withdrawal described above, or any rights you may have under warranty laws if applicable.

6. Data Protection and Privacy

Compliance with GDPR and Privacy Laws. Buenatura is committed to protecting your privacy and handling your personal data in compliance with the EU General Data Protection Regulation (GDPR) and applicable Portuguese data protection laws. When you use our website or services, certain personal information may be collected and processed. Our practices regarding personal data (what we collect, how we use it, your rights, etc.) are detailed in our Privacy Policy, which forms an integral part of these Terms. We encourage you to read the Privacy Policy carefully. By using our site or services, you agree that we can collect and use your information in accordance with our Privacy Policy and these Terms.

Use of HubSpot. Our website uses HubSpot (a third-party Customer Relationship Management and marketing platform) to power contact forms, newsletter sign-ups, and certain analytics on buenatura.org. This means that when you fill out a form on our site (for example, to contact us or request a consultation), your form data is transmitted to and stored on HubSpot’s servers on our behalf. HubSpot may also place cookies or similar tracking technologies in your browser to help us analyze website traffic and manage our communications with you. Important: Aside from HubSpot’s processing, we do not collect or store personal data through other means on our website. We do not operate user accounts or require you to submit any personal data unless you choose to contact us or use the forms provided. Any personal information you provide (such as your name, email, phone number, company name, etc.) is used strictly for the purposes for which you provided it (e.g. to respond to your inquiry, schedule a call, provide the requested service, or send you relevant information). We will not sell, rent, or share your personal data with third parties for their own marketing purposes.

Data Security and Storage. We maintain appropriate technical and organizational measures to safeguard personal data within our control. However, you acknowledge that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. HubSpot, as our processor, has committed to GDPR-compliant data protections as well. Personal data collected via our site may be transferred to or stored on servers outside of your home country (for example, HubSpot may store data on servers in the United States or other jurisdictions). We ensure that any such transfers are done in accordance with applicable data protection laws, using safeguards like Standard Contractual Clauses approved by the European Commission. By using our site and submitting information, you consent to this transfer, storing and processing of your information.

Your Privacy Choices. You have rights regarding your personal data, including the rights to access, correct, or delete personal information we hold about you, and to object or restrict certain processing. You also have the right to withdraw any consent you’ve given (for example, you can opt-out of marketing emails at any time by clicking the unsubscribe link or contacting us). For more details on how to exercise your data rights, please see our Privacy Policy or contact us at the email provided in the Contact section.

If you have any questions or concerns about how we handle your data, you can contact us directly, and you also have the right to lodge a complaint with a supervisory authority (for instance, the Portuguese Data Protection Authority – “Comissão Nacional de Proteção de Dados”).

By using our site, you acknowledge our Privacy Policy and agree that Buenatura can process your personal data as needed to provide services to you and operate the website, in compliance with applicable law. If you do not agree with our data practices, please do not use the site or submit personal information.

7. Limitation of Liability and Disclaimers

No Warranty for Website Content. While Buenatura endeavors to keep the information on its website accurate and up-to-date, the site and all content, materials, and services available through it are provided on an “as is” and “as available” basis, without any warranty of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties of any kind, express or implied, relating to the website and the information on it, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We especially do not warrant that the website (or any content on it) is error-free, virus-free, always available, or will meet your requirements, or that any defects will be corrected promptly. The use of our site is at your own risk. Any advice or information obtained from our website (for example, through blog posts or guides) is general in nature and not specific to your situation; we are not liable for how you use that information.

Service Warranty. With respect to the professional services you purchase from Buenatura, we commit to delivering these services with reasonable care and skill as described in Section 2. However, except where explicitly promised in a separate service agreement or required by law, Buenatura does not make specific guarantees as to the results or outcomes of our services. All consulting and implementation services are provided based on our expertise and best effort, but your business’s success and results depend on many factors beyond our control (such as market conditions, your own execution of our recommendations, third-party platforms functioning as intended, etc.). Therefore, except as provided in these Terms or required by law, we disclaim any implied warranties that our services will fit a particular purpose, yield particular results, or operate without interruption or error.

Limitation of Liability. To the maximum extent permitted by applicable law, Buenatura’s total liability to you for any claims arising out of or relating to these Terms, your use of the website, or any services you purchase from us, is limited to the amount you paid us for the specific service or transaction giving rise to the claim. In no event shall Buenatura or its directors, officers, employees, or agents be liable to you for any of the following types of loss or damage:

  • Indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, loss of profits, loss of revenue, loss of business, loss of data, business interruption, or loss of goodwill), even if we have been advised of the possibility of such damages.

  • Any loss or damage arising from: (a) your use of, or inability to use, the website; (b) delays, errors, or interruptions in the availability of the site or services; (c) software bugs, viruses, or other malicious code that may be transmitted to or through our site by any third party; (d) any content obtained from the website or external links; or (e) unauthorized access to or use of our servers and/or any personal information stored therein.

  • Any third-party acts or omissions, including issues attributable to third-party software or services integrated into our work (for example, the failure of a third-party cloud service, a bug in Asana or Odoo software, etc.), or events outside our reasonable control (force majeure events such as strikes, accidents, natural disasters, epidemics, governmental actions, or internet/network outages).

These limitations apply whether the claim is based on warranty, contract, tort (including negligence), strict liability, or any other legal theory.

No Limitation for Certain Rights. Nothing in these Terms is intended to exclude or limit (and thus shall not have the effect of excluding or limiting) any liability that cannot be excluded by law. This includes liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any breach of your consumer statutory rights that cannot be lawfully excluded. If you are a consumer, the rights provided to you under mandatory consumer protection laws are not overridden by these Terms. In some jurisdictions, limitations of liability or exclusions of certain damages are not permitted; in such cases, some of the above limitations may not apply to you. In particular, if you are a consumer residing in the EU, you may have certain remedies available under law for services not carried out with reasonable care and skill, which are not excluded by these Terms.

Release. Except for claims arising from Buenatura’s willful misconduct or as otherwise expressly provided by law, you agree that you release Buenatura from any and all liability or obligations for any damage or loss arising from your use of the site or our services. If you are dissatisfied with the site or any of its content, or with the services provided, your sole and exclusive remedy is to discontinue using the site or, for services, to request a remedy under the provisions outlined in Section 5 (Cancellations and Refunds) above.

Indemnification. You agree to indemnify, defend and hold harmless Buenatura, Unipessoal Lda and its affiliates, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and court costs) arising out of or related to (a) your breach of these Terms or violation of applicable law, (b) your misuse of the website or services, or (c) your infringement of any intellectual property or other rights of any third party. This means you will reimburse us for any losses we suffer or costs we incur (including legal fees) because of your actions that violate these Terms or laws. We will promptly notify you of any such claim and will reasonably cooperate with you (at your expense) in defending any such claim. This indemnity does not apply to the extent the claim arises from our own negligence, fraud, or willful misconduct.

8. Third-Party Tools and Links

Third-Party Services Integration. As part of delivering our services, Buenatura may recommend or integrate third-party software, platforms, or tools (for example, project management software, expense management tools, e-commerce platforms, etc.). Any third-party tools or services that we set up or configure for you will be governed by the terms and conditions and privacy policies of those third-party providers. We will endeavor to inform you of any such third-party involvement. Your use of third-party products or services is at your own risk, and you should review and agree to the applicable terms of those third parties. Buenatura is not responsible for the performance or availability of third-party services, nor for any acts or omissions of third-party providers. If a third-party service integrated by us in your project ceases to be available or causes any issues, we will do our best to assist you in finding a workaround or alternative, but we cannot guarantee the continued functionality of any third-party system.

Links to Other Websites. Our website may include references or hyperlinks to external websites or services that are not operated by Buenatura (for example, links to our partner companies, blog references, or social media pages). These links are provided for your convenience or reference only. We do not have control over the content, policies, or practices of any third-party websites. Accessing any third-party site via a link on our website is solely at your own risk. We do not endorse, warrant, or assume any responsibility for third-party websites or services, or for any information, products, or services they may offer. When you leave our site, you should review the terms and policies of the destination site, as those will apply to your use of it. Buenatura will not be liable for any loss or damage that may arise from your use of third-party sites or services.

Third-Party Content. Any opinions, advice, statements, or other information made available by third parties (including other users, bloggers, or partners) on our website (for example, in a guest article or comment) are those of the respective author(s) and not of Buenatura. We do not guarantee the validity or accuracy of any third-party content on our site. We reserve the right to remove or edit any third-party content posted on our website that we find to be in violation of our policies or otherwise objectionable, but we are not obligated to monitor all third-party communications on our site.

9. Governing Law and Dispute Resolution

Governing Law. These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Portugal, without giving effect to any principles of conflicts of law. This choice of law means that Portuguese law (including applicable EU regulations as implemented in Portugal) will apply to any dispute or claim relating to these Terms or your use of our services, subject to any mandatory consumer protection provisions that apply in your country of residence. If you are a consumer residing in another EU member state, you may also be entitled to the protection of the mandatory provisions of the law of that member state (for example, certain consumer rights or cooling-off rules), and nothing in these Terms affects those rights.

Jurisdiction. In the event of a dispute, we hope to resolve any concerns quickly and amicably. You agree to first contact us at contact@buenatura.org to discuss any dispute or issue, and we will attempt in good faith to resolve the matter informally. If we are unable to reach an amicable resolution, any legal proceedings arising out of or relating to these Terms or your use of the website or services shall be submitted to the exclusive jurisdiction of the courts of Portugal. Unless otherwise required by applicable consumer law, you and Buenatura consent to the personal jurisdiction of the Portuguese courts. If you are a consumer, this clause does not deprive you of the option to pursue claims in the courts of your home country under applicable law if you so choose.

Alternative Dispute Resolution (ADR). As a company operating in the EU, we inform consumers that the European Commission provides an Online Dispute Resolution (ODR) platform, which can be accessed at https://ec.europa.eu/consumers/odr. This platform is designed to help consumers and traders resolve disputes out of court. You are not obligated to use the ODR platform or any ADR entity, but it is available as an option. Buenatura does not currently subscribe to any specific alternative dispute resolution service for consumer disputes; however, we will consider in good faith any request to engage in mediation or ADR to resolve a dispute. You can raise any dispute with us directly by contacting our support email, and we will attempt to resolve it directly with you. If an out-of-court resolution is not achieved, the dispute will be handled by the competent courts as described above.

Injunctive Relief. Notwithstanding the above, you agree that a breach of certain provisions of these Terms (such as misuse of our intellectual property or breach of confidentiality if applicable) may result in irreparable harm to Buenatura for which monetary damages would be inadequate. In such cases, we may seek immediate injunctive relief (such as a court order to stop you from continuing the breach) in any competent jurisdiction, in addition to any other remedies available at law or in equity.

10. Changes to Services or Website

Buenatura reserves the right to modify, suspend, or discontinue any part of our website or the services we offer, at any time, for any reason, without liability to you. This may include adding or removing services, changing features or content, or shutting down the website for maintenance or updates. We will, to the extent feasible, provide notice for major changes (for example, by posting an announcement on our site or notifying active customers via email for significant service changes). However, some changes may be implemented immediately at our discretion. If you have already paid for a service that is subsequently discontinued or substantially changed, we will fulfill our obligations for that service or offer an equivalent substitute or a refund.

We also may update the technology or platform underlying our site (for example, migrating to a new content management system or updating security protocols). These technical changes may affect the site’s performance or appearance temporarily. By accepting these Terms, you acknowledge that the form and nature of the services and website may change over time.

11. Miscellaneous Provisions

Entire Agreement. These Terms of Service, together with any other legal notices or policies we publish on the website (such as our Privacy Policy and Refund Policy) and any specific agreement you enter into with us (for example, a written contract or statement of work for particular services), constitute the entire agreement between you and Buenatura regarding your use of our website and services. They supersede any prior or contemporaneous understandings, agreements, or communications between you and us, whether written or oral, regarding the same subject matter. In case of a conflict between these general Terms and a specific written contract you have with Buenatura for services, the specific contract’s terms will prevail to the extent of the conflict, but all other provisions in these Terms that are not inconsistent will continue to apply.

No Waiver. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Buenatura. Similarly, the rights and remedies of Buenatura under these Terms are cumulative and not exclusive of any rights or remedies provided by law. Even if we delay enforcing these Terms or fail to enforce a provision in one instance, we reserve the right to enforce it in the future.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or other tribunal of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of the Terms will remain in full force and effect. We agree to negotiate in good faith a valid, enforceable substitute provision that most nearly effects the intent of the invalid provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. Any attempted assignment without consent will be null and void. Buenatura may assign, transfer, or subcontract our rights and obligations under these Terms to another entity in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, or by operation of law or otherwise. These Terms will inure to the benefit of and be binding upon each party’s successors and permitted assigns.

Language. These Terms are written in English. If these Terms are translated into another language, the English text shall prevail in case of any inconsistencies or ambiguities. All communications between you and Buenatura regarding the Terms or services shall be in English, unless we specifically agree to use another language.

No Partnership. Your use of the website or services, and your agreement to these Terms, do not create any joint venture, partnership, employment, or agency relationship between you and Buenatura. You are an independent user (or client), and nothing in these Terms will be construed as creating an employer-employee relationship, agency, franchise, or partnership.

Headings. The section titles and headings in these Terms are for convenience only and have no legal or contractual effect. They are intended solely to make the Terms easier to read and navigate.

Survival. Any provisions of these Terms which by their nature should survive termination (including, without limitation, provisions concerning intellectual property rights, disclaimers, indemnities, limitation of liability, governing law, and dispute resolution) shall survive any termination or expiration of these Terms and/or your use of the services.

12. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or any other aspect of our services, please contact us. We value open communication and will do our best to address your inquiry promptly.

Company Name: Buenatura, Unipessoal Lda (also doing business as “Buenatura Consultants”)
Registered Address: Rua do Outeiro 6, 2460-302 Bárrio, Alcobaça, Portugal
Email: contact@buenatura.org (primary contact for general inquiries)
Alternate Email: contact@buenatura.org (for privacy/data requests or formal communications)
Phone: [Not publicly provided] (If a phone contact is provided elsewhere on our site or communications, you may use it, but email is preferred for official correspondence to ensure a written record.)
VAT / Tax ID: PT514903740 (Registered in Portugal)

Buenatura is a company registered in Portugal under the laws of Portugal. For further information about our services or these Terms, you may also reach us through the contact form on our website or by mail sent to our registered address (please allow time for international delivery if you are writing from outside Portugal).

By using our website or purchasing our services, you confirm that you have read and agree to these Terms of Service. Thank you for choosing Buenatura – we look forward to working with you and helping drive your business forward. If you have any questions or need clarification on any of these terms, please do not hesitate to contact us before using the site or engaging our services. Your trust and satisfaction are important to us.